Course Syllabus

Session One:


Leading Oneself: Executive Presence

  • What is it and how do you do it?

  • How to raise your Emotional Intelligence

  • Stoking a reinforcing cycle of Competence and Confidence

  • Techniques to prepare and use ‘in the moment’

  • Exercise: Preparing for Peak Performances


Session Two:  


Leading One-on-One: Delegating, Monitoring and Coaching for Development and Performance

●   Delegation: A win-win-win when it works

  • What gets in the way?

  • Overcoming fear, confusion and the need for control

  • Coaching for performance using the GROW model

  • Exercise: Delegation checklist 


Session Three:


Leading One-on-One: Receiving and Giving Feedback

  • Neuroscience of feedback

  • Triggers that block feedback

  • Navigate the conversation - before, during and after

  • Five ways to take action

  • Exercise: The ONE question that will get you useful feedback and build your team


Session Four:


Leading One-on-One:  Managing Conflict and Dealing with Difficult People

● Managing your mindset

  • knowing your conflict styles

  • Controlling your emotions

  • Acknowledging the recurring roles and patterns

  • Exercise: Preparing for difficult conversations


Session Five:


Leading Teams:  Maximizing Team Effectiveness

  • Creating and communicating a compelling vision

  • Building an inclusive culture to deliver better business results

  • Multipliers vs. Diminishers

  • Eliciting and sustaining top team performance

  • Exercise: Manager as maximizer


 Session Six:


Leading Teams:  Leading through Change

  • Bridge’s Managing Transitions

    • The phases of transition

  • David Rock’s SCARF model

  • Developing an adaptive mindset

  • Exercise:  What to do when in the phases of transition